Following the "customer first", honest service, and jointly creating a good environment for human resources service industry's law-abiding operation, we have formulated the following system
I. Service Publicity System
1. Enterprise licenses, published on the homepage of the Web (ie official website, the same below) for a long time;
2. The user agreement, privacy protection policy, etc., will be publicly displayed on the Web site home page and APP terminal in a prominent position for a long time, and prominently on the user registration page
3. Complaint feedback channels, long-term publicity on the homepage of the Web terminal; long-term publicity on prominent places on the APP side;
4. Customer service email contact information, long-term publicity on the homepage of the Web terminal; long-term publicity on a prominent location on the APP side;
5. Other required or public information.
Service traceability system
A) Before the service is provided:
1. Publicity of information such as enterprise licenses, user agreements, business charging standards, and feedback channels;
2. Establish work process and complaint handling process;
3. Provide corresponding pre-job training for front-line positions;
4. Require users to provide real identity information; sign user agreements, etc.
B) Service provision:
1. Implement the service according to the agreement and work flow requirements, and form a service process record;
2. Strictly implement the system for receiving and processing user complaints.
C) After the service is provided:
1. Establish a performance appraisal system, evaluate the service situation, and link it with performance rewards and punishments;
2. After the service is completed, get the user's evaluation or feedback;
3. Continuously improve services.
(4) Based on the business model and the use of mobile internet information technology, a big data, information, and traceable service platform with integrated information release, service transaction, and regulatory assessment is formed to achieve evidence-based supervision, integrity services, traceability, and violations of trustworthy records Full-service management system.
Broke the newsHundreds of thousands of company information broke
Mutual aidWorkplace people interact online
wageCompany actual salary view
Change resumeSpecial person to change resume to raise salary
Old birdPrivate chat for help can make money
Scan code download and see the APP
Or search in major app stores: pinpoint